Terms and Conditions

1. Product availability

The availability of the products, as well as the prices corresponding thereto, are valid as long as they are accessible on the website, taking into account the availability of the stocks verified at the date of the order. Information on the availability of the products will be provided at the time of placing your order.
However, there may exceptionally be changes in stock values.
In case of unavailability of the product, after the order is placed, the customer will be informed, by electronic mail, of the delivery of the partial order or the cancellation of the same. In this case, the customer will be reimbursed in the value of the goods that can not be delivered, within a maximum period of 15 days after the unavailability is detected.
In these situations, a bank refund will be made to the customer.

2. Order

You must place your orders through our platform available at any time of the day.

To buy on the site you must proceed as follows:

A) Find the product (s) you wish to purchase;

B) Add the selected product (s) to the “Shopping Cart”;

C) Register your personal data: “Delivery address”, “Billing address”, telephone number, tax identification number (NIF) and select a “Payment method”;

D) Confirm your data and submit the form.

You will receive an email confirming the order with details of the payment method selected. Once you’ve received your payment validation, you’ll also receive an email confirmation at the time of your order’s dispatch.

Your order will be delivered by the logistic operator to the delivery address provided in the purchase process, as well as the corresponding detailed invoice.

When placing an order, the Customer undertakes to accept the prices, the description of the products and the Terms and Conditions of Sale, as well as other conditions specified when ordering.

For orders of large quantities, please contact us directly by email. (Wholesalers / Retailers)

3. Forms of payment

To carry out your purchases comfortably, we put at your disposal the payment by Paypal and the references multibanco.

HOW DOES PAYPAL PAY?

To use this payment option you must have a Paypal account.

If this is not your case, go to the Paypal website and you can easily create a free account.

Once you have registered your email, password and payment card, you can start using your account.

Then what is the procedure?

When you make a payment via Paypal, you will have to enter only the email and the password of your account. The transaction will be made immediately without your bank details being communicated in any way.

4. Return Policy

The execution of an order implies the acceptance by the Customer of these Terms and Conditions of Sale, as well as other conditions specified when ordering.

After sales service

Cancel or Modify your order

To cancel your order call or send us an email to info@miq.pt
– If your order has not yet left our warehouses, it is still possible to cancel / modify the order

B) REFUND
1º- Complete the form of Return available in the site (section Returns).
2º- Place the items that you want to exchange or return in your original packaging, along with the Return / Exchange slip and place everything inside a box or bag (can be the bag in which you received your order) duly closed.

As soon as you inform us of your intention to withdraw, you will have 14 days to return the product.
Note that only returned items within this deadline, in full, in perfect condition and in the original packaging will be refunded (products damaged, dirty and showing signs of use will not be accepted). If returned items are defective, Customer shall indemnify MIQ from the corresponding amount of the item.

In this case, MIQ will deduct this amount from the total amount it would have to return to Customer.

When the returned product does not conform to the ordering, you have the right to exercise the legal guarantee of conformity. Shipping charges for this return will be the responsibility of MIQ.

In this way the following steps are the same as indicated above.

Important! Keep the proof of delivery that will be provided by the carrier / CTT.
We invite you to open the packaging and return it in the presence of the carrier in order to indicate a problem with your order.
It is the responsibility of the Customer to pay the direct cost of returning the items, and no refunds will be accepted.
The risk of loss, deterioration or damage to the item is the responsibility of the Customer until delivery of the return to MIQ.